This policy explains how payment, billing, trials, and refunds work for K6 Pickleball Session Manager ("K6PSM") and K6 Pickleball Tournament Manager ("K6PTM"). It should be read alongside our Terms of Use.
Unlike some pickleball platforms, K6 Pickleball does not process payments between players and organizers — we don't take session fees, membership fees, or facilitate payouts to clubs. The only thing you can pay for is an admin subscription to K6PSM and/or K6PTM, paid directly to us. This makes our payment model much simpler than a marketplace.
1. What you're paying for
An admin subscription unlocks admin-level features in one App: creating/managing sessions or tournaments, managing your club's roster, promoting/demoting members, and related administrative tools. K6PSM and K6PTM subscriptions are entirely independent — subscribing to one does not unlock admin access in the other, and you'll need to subscribe to both separately if you want admin access in both.
Regular participation (joining a club, playing in sessions/tournaments, viewing results) is free and does not require a subscription.
2. Free trial
Each App offers a 21-day free trial of admin features:
- No credit card is required to start a trial.
- The trial can be started once per account, per App. Once used, that account can't start another trial for the same App.
- At any point during the trial, you can upgrade to a paid subscription — this simply starts your subscription; it doesn't extend or restart the trial.
- If the 21 days pass without upgrading, your account is automatically returned to standard Member access for that App. Nothing is charged. You can subscribe at any time afterward to regain admin access.
3. Subscription billing
- Subscriptions are billed annually and processed securely through Stripe. We never see or store your full card details.
- Subscriptions automatically renew at the end of each billing period unless cancelled beforehand.
- You'll be charged using the payment method on file with Stripe at the time of renewal.
- Prices are shown in AUD and are inclusive of GST where applicable.
4. Managing or cancelling your subscription
You can manage your subscription — update your payment method, view invoices, or cancel — at any time via the Manage Billing option in your account settings, which opens Stripe's secure billing portal.
- Cancelling stops future renewals; you keep admin access until the end of the current paid period, at which point your account returns to standard Member access.
- We don't cancel subscriptions on your behalf by request via email — use the Manage Billing portal so the change takes effect immediately and correctly.
5. Price changes
If we change subscription pricing, we'll give reasonable advance notice (at least 30 days) before it applies to your next renewal. Continuing your subscription past that point means you accept the new price; cancelling before your renewal date avoids it.
6. Refunds
We want K6 Pickleball to feel low-risk to try — which is exactly why the 21-day free trial exists. Because you're able to fully evaluate every admin feature before ever entering a payment method, our general policy is that subscription payments are non-refundable.
- Statutory rights are never affected. Nothing in this policy limits any refund, repair, or remedy you're entitled to under the Australian Consumer Law (for example, if the service you paid for has a major failure).
- Discretionary exceptions: outside of consumer law entitlements, we'll consider a refund case-by-case within 14 days of a charge, at our discretion — for example, if you were charged in error, or a technical fault on our side genuinely prevented you from using the admin features you paid for.
- No pro-rata refunds for the unused portion of a billing period if you cancel partway through — your access simply continues until the period you already paid for ends.
- Failed/disputed charges: if you believe a charge is incorrect, contact us at [email protected] before disputing it with your bank — chargebacks filed without contacting us first may result in suspension of admin access pending resolution.
To request a refund, contact [email protected] with your account email and the reason for the request.
7. Chargebacks
Repeated or unwarranted chargebacks may result in suspension or termination of your account, at our discretion, once investigated.
8. Changes to this policy
We may update this policy from time to time. Material changes will be notified in-app or by email before they take effect.
9. Contact
Billing questions: [email protected]
Pickleball